The FIDUCIAL Group is developing a range of services for VSEs and SMEs, including chartered accountancy, the sale of software and office supplies, website development, banking services and security services. The aim is for the group to equip itself with a common “Client Services” technological platform to respond to client requests remotely, provide a consistent high quality of service that builds client loyalty, and keep them informed of new offers.
setec operated in three stages:
- A first step was to carry out a feasibility study, in terms of compatibility with the existing technical infrastructure, identification of requirements, budget and possible solutions.
- After a period of reflection by General Management, setec then prepared technical and functional specifications, and following the replies, brought together FIDUCIAL’s technical and business teams for demonstrations of potential suppliers on the basis of set business scenarios. This method clearly differentiates the offers.
- Setec finally recommended the most suitable solution to FIDUCIAL on the basis of a detailed and justified selection grid.
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